And support calls not tried? 8-800-100-24-24, as seen from their website.
There is one interesting thing: the money on the card VTB-24 is credited not using some of your Bank account, but through a special Bank account. So you can just do the translation with the following details:
Name of the beneficiary Bank: VTB 24 (JSC)
Address of Bank of recipient: 101000, Moscow, Myasnitskaya str., 35
INN of the beneficiary Bank: 7710353606
K/beneficiary Bank: 30101810100000000716
Beneficiary: Account for deposits/withdrawals from Bank cards
The beneficiary's account in the Bank of the recipient: 30232810481100000009
Purpose of payment: to be credited To the card XXXXXXXXXXXXXXXX the Name
The currency of the card.
But it is better to check with tech.support.